Due to the COVID global situation, some of our extra services will not be offered beyond the suite rental of your choice.

FREQUENTLY ASKED QUESTIONS

CHECK IN / CHECK OUT
Check-in time is at 3 pm and check-out time is 12:00 pm. Luggage Storage is available during office hours.
MONEY
In the Riviera Maya cash in small denominations is king. Mexican Pesos and US Dollars are accepted everywhere.
ATM
ATM’s like those of Scotia Bank and HSBC and others are available in most OXXO´S AND 711´S and in various spots along 5th ave
ROOM BALANCE
Your room balance is due as written in your booking confirmation. We accept Mexican Pesos, US dollars, Euros, Visa, Master Card and American Express. We do not accept any traveler’s checks.
TRAVEL INSURANCE
A mindful suggestion is to purchase Travel Insurance, which is generally inexpensive. Its better to be safe then sorry. Travel Insurance may pay for unforeseen events that might happen before or during your stay, it may cover Medical expenses, Evacuation expenses, Trip cancellation costs and so on. Ask your Travel agent, credit card company or you can purchase it yourself through your preferred travel insurance provider.
AIRPORT TRANSFERS
Mindfully, we have provided the option for you to pr book your transportation to an from the airport directly our website. If it is a last minute decision during your stay with us, our onsite concierge team can assist you during office hours. Click here for more information
TAXI
A taxi to and from Cancun International Airport to MAYAN MONK can cost up to US$65.
WHAT TO BRING & Clothing
The Riviera Maya is a tropical climate with beaches, cajoles and jungles. Bring the appropriate clothing for each along with a long sleeve option for night time in case it cools down a bit. In case you forget your sunblock or bug spray, you can pre order some BY CLICKING HERE , and we will have it waiting for you in your room when you arrive.
PETS
Pets are not permitted at the hotel or restaurant.
CLIMATE

Playa Del Carmen enjoys a tropical climate with a dry season (November – April) accompanied by a fresh breeze and some days. Wet season is typically (May – October).

January, February (winter) and March day temperatures usually sit between 75 – 80F (23 – 26C), however, cool off in the evenings with temperatures between 60 – 66F (16 – 19C). Wind factor can make temperatures seem cooler and long pants and light sweaters are recommended at this time of year. This can be a nice break from the hot sun during the day.

May, June, July and August, our spring/summer months, see frequent rainfall, although more breaks in the rainfall in July and August, and although the temperatures are higher than other months, it is the humidity that makes day seem hotter 85F plus degrees (32C).

HURRICANE SEASON
The main hurricane season is between September and November.
WIFI
We have free wifi throughout the property and in all our suites.
SECURITY SAFE
We provide a security safe in each room. We urge that you use it to store your valuable items and important documents. Additionally we have an on site security guard from 7pm until 7am.

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