PERSONAL INFORMATION WE COLLECT
HOW IS PERSONAL INFORMATION COLLECTED?
1. BY MAKING A RESERVATION When making a reservation it is necessary to have information in order to identify you, contact you and to process your purchase and requests.This information usually includes your name, address, phone number, e-mail address, credit card number(debit cards are not accepted) and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed. MAYAN MONK "A Mindful Lifestyle" is a family of employees that manage the properties for third party owners. Your personal information is shared with the third party owner of the property where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction.
2. BY VISITING OUR WEBSITE
We may collect Personal Information when you make a reservation or
otherwise purchase goods and services from us, communicate with us via
online chat services, inform us of any special requests or preferences
you may have, or sign up for a newsletter or participate in a survey,
contest, or promotional offer. If you log in as a registered user, our
cookies may collect personal information for marketing purposes, and to
make content more relevant and easier to use. MAYAN MONK "A Mindful Lifestyle"
cookies are used to enhance your experience on our website and to
provide you with targeted advertising that may be of interest to you.
Cookies are pieces of information that an Internet site transfers
to your hard drive for record-keeping purposes. The use of cookies is an
industry standard, you'll find them almost everywhere on the Internet. MAYAN MONK "A Mindful Lifestyle"
uses cookies to recognize visitors when they return to our sites. Once
we know it's you, we can customize your online visit. Because that kind
of information does not personally identify you, such information may be
disclosed for any purpose. In some instances, we may combine it with
personal information. If we do combine any other Information with
personal information, the combined information will be treated by us as
personal information in accordance with this Statement.
3. DURING YOUR STAY AT MAYAN MONK "A Mindful Lifestyle"
During your stay, we record your itemized spending to properly
assemble your folio, which sets out your room rate and other expenses
billed to your room. We also record this information to comply with
financial reporting requirements, including those imposed by auditors
and government regulators. We may also collect certain information as
required by local laws (e.g. passport number). Information particular to
your stay may also be stored (i.e. health issues, payment difficulties,
special requests, service issues). This stay specific information is
stored in the property management system and is combined with
information from previous visits that you have made. Certain information
regarding your service preferences is also stored centrally by us in
the guest history database. You may advise the manager if you do not
want personal preferences shared.
In addition, we may retain the content of any document (including
letters, comment cards, electronic documents such as e-mails and other
similar forms of communication) that you send us before, during or
following your stay. This information may be shared with employees.
4. FROM OTHER SOURCES We may receive your Personal Information from other sources, such as public databases, joint marketing partners, and other third parties. This may include information from your travel agent, airline, credit card(debit cards are not accepted), and other partners.
WHY WE COLLECT PERSONAL INFORMATION
1. TO ESTABLISH AND MAINTAIN A RESPONSIBLE COMMERCIAL RELATIONSHIP WITH YOU AND TO PROVIDE ONGOING SERVICE.
This personal information may include: Name, nationality, passport
number, gender, home address, telephone number, email address, income,
payment information, such as your payment card number and other card
information (debit cards are not accepted), as well as authentication
information.
2. TO UNDERSTAND YOUR NEEDS AND PREFERENCES
We maintain a record of the products and services you receive from
us and we may ask for additional information so that we can serve you
better. For example, we may record your preference for type of room.
holiday preferences, amenities requested, ages of children or any other
aspects of the Services used.
WHEN DO WE SHARE YOUR PERSONAL INFORMATION
1. CREDIT AUTHORIZATION
When you request credit, your personal information will be used and
disclosed to appropriate third parties in accordance with applicable
laws for the purpose of determining whether to grant and maintain a line
of credit to you.
2. CONSUMER INSIGHTS
Where we hold personal information about you, we may disclose this
personal information to other companies that also hold information about
you. These companies may combine the information in order to better
understand your preferences and interests, thereby enabling them and us
to serve you better. If your personal information is used for direct
marketing purposes, you have the right to object to that by contacting
us using the contact information provided.
3. OWNERS
We may share personal information with the owners and operators of MAYAN MONK "A Mindful Lifestyle",
owners of the properties that we manage but do not own, and timeshare
or fractional ownership resorts that may individually or jointly use the
personal information to provide you with services, personalization, and
for the purposes described above.
4. LEGAL REQUIREMENTS
We reserve the right to disclose any personal information we have
concerning you if we are compelled to do so by a court of law or
lawfully requested to do so by a governmental entity or if we determine
it is necessary or desirable to comply with the law or to protect or
defend our rights or property in accordance with applicable laws. We
also reserve the right to retain personal information collected and to
process such personal information to comply with accounting and tax
rules and regulations and any specific record retention laws.
HOW DO WE STORE PERSONAL INFORMATION?
1. MAYAN MONK "A Mindful Lifestyle" stores Personal Information in a secure database. We take steps to ensure that only designated individuals have access to this information. The stored guest profile information may include guest name, address, phone numbers, e-mail and credit card number(debit cards are not accepted). The guest profile may also include certain information regarding your service preferences.